About this service
WhatsApp is the channel Thai customers actually open. Email open rates in Thailand sit at 12-18%; WhatsApp messages get read at 95%+ within an hour. Most Thai businesses still try to nurture leads by email and wonder why nothing converts.
Signs your WhatsApp marketing is broken (or missing)
No WhatsApp Business account
you're still using personal WhatsApp for customers
No broadcast list
you can't message your past customers as a group
No catalog set up
buyers can't browse your products inside the chat
No chatbot for FAQs
you answer the same 10 questions manually every day
Single staff handling all messages
bottleneck, slow response, lost leads
No labels / no CRM integration
every conversation starts from scratch
Email-only lead nurture
your "drip campaign" goes to spam in Thailand
How weak WhatsApp marketing impacts you
WhatsApp is one channel inside our digital marketing suite. It pairs with email marketing for cross-border audiences and social media engagement for top-of-funnel discovery.
You're invisible on the channel your customers prefer
LINE leads Thailand with 50M+ users, and WhatsApp is the channel expats, tourists and B2B buyers check constantly; email gets opened weekly at best
Slow first response loses leads
Thai buyers expect a reply in under an hour; an overnight email response means a lost sale
Can't re-engage past customers
without broadcast lists, repeat-purchase nurture is impossible
No automation = no scale
every inbound is a manual conversation
Mixing personal + business
your team's personal phones carry your business reputation
What we deliver
WhatsApp Business API setup
verified business account, green tick, branded profile
Broadcast lists
segmented by buying stage, last purchase, region
Chatbot flows
FAQ answers, product browse, appointment booking — all automated
Catalog setup
your full product/service list browsable inside WhatsApp
Auto-response rules
keep response time under 5 minutes even outside business hours
CRM integration
every conversation syncs to your customer database
LINE integration
same setup mirrored to LINE for the half of Thailand that prefers it
Related services
This service is one piece of our full digital marketing services lineup. It works best alongside:
- the integrated digital marketing programme — WhatsApp slots into
- email marketing — covers the leads who prefer email
- social media engagement — drives WhatsApp opt-ins
Not sure which combination fits? Get a free audit and we will recommend the smallest engagement that hits your goal.