How we communicate
The fastest way to reach us is WhatsApp. We answer messages within 30 minutes during business hours (Monday through Friday, 9am to 6pm Thailand time) and typically same-day for messages received in the evening or on weekends.
Where your message lands
- WhatsApp routes directly to the team via the quote form — not to a chatbot, not to an offshore call center
- Email to service@backlinkhut.com lands in our shared inbox (slower than WhatsApp)
- CEO direct to kanoktip@backlinkhut.com for executive-level conversations
- Phone at +66 87 773 7715 for complex initial discovery calls
The person you message is the person who will work on your project if you decide to engage us.
What to expect
- WhatsApp: response within 30 minutes during business hours, same-day otherwise
- Email: response within 1 business day
- Walk-in: come during business hours, message ahead for specific team members
- Video call: Google Meet, Zoom, or LINE for international clients
Our office
49/41 Phatthaya Tai 12 Alley, Bang Lamung, Pattaya, Chon Buri 20150. Drop by during business hours. We do request that you message ahead if you want to meet a specific team member because we are often on client visits in Bangkok or Phuket.