WhatsApp Notification for WooCommerce
Send WooCommerce order notifications, shipping updates, and customer messages via WhatsApp Business automatically. One-time plugin license.
A custom WordPress plugin we install on your WooCommerce store that sends order notifications to customers via WhatsApp instead of (or in addition to) email. Order confirmation, shipping update, delivery confirmation — all delivered to the customer's WhatsApp inbox where they actually see them. Conversion impact for cart-recovery and post-purchase upsell is meaningful in markets where WhatsApp is the primary messaging channel — Thailand, India, Latin America, MENA.
What you get
- Plugin installation on your WooCommerce store — we set up the plugin, connect to your WhatsApp Business API account, configure templates
- Three default notification templates configured — order confirmation, shipping update, delivery confirmation
- Customer phone-number capture at checkout (added as a field if not already present)
- WhatsApp Business API setup — we walk you through the Meta verification process if you don't already have a verified Business API account
- Template approval handled — Meta requires approval for business-initiated templates; we draft and submit
- One round of template revisions included
- 30 days of support after setup
- Optional ongoing support at $10/month for additional templates, automation flows, troubleshooting
Why WhatsApp notifications outperform email for SEA / India / MENA
Three reasons. One: open rates — WhatsApp business messages typically see 90%+ open rates vs email at 25-40%. Two: response rates — 30%+ on WhatsApp vs 1-3% on email. Three: conversion — abandoned-cart recovery via WhatsApp recovers 15-25% of carts vs 3-8% via email.
For brands with significant Thai, Indian, Indonesian, Malaysian, Filipino, Mexican, Brazilian, or Middle Eastern audiences, switching order notifications from email-only to email + WhatsApp typically lifts measured-conversion metrics within the first month.
Requirements
- WooCommerce store (any version 6.0+)
- WhatsApp Business API account (we help set up if you don't have one)
- Customer phone numbers captured at checkout
- Compliance with PDPA / GDPR opt-in for messaging where applicable
Pair with our WhatsApp marketing service for full WhatsApp business automation beyond just order notifications.
Delivery
Most orders start within 24 hours and complete within 10-15 working days, with live progress updates on WhatsApp.
Want this handled professionally inside a full campaign? See our WhatsApp marketing service or get a free audit.