Email is dead in B2C Thailand. Open rates sit at 12-18% versus 40%+ in the US. But for B2B, expat audiences, and abandoned-cart recovery, email still delivers $30-40 in revenue per dollar spent — if the deliverability and segmentation are right.
Signs your email marketing isn't working
- List barely growing — under 50 new subscribers per month with no clear lead magnet
- No welcome series — new subscribers get nothing for 30 days then a generic newsletter
- No segmentation — everyone gets the same email regardless of buying stage
- Open rates under 12% even in B2B (good benchmark: 25-35%)
- High unsubscribe + spam complaint rate — your deliverability is decaying
- No cart abandonment / re-engagement automation — leaving money on the table
- Sending from a free Gmail address — destroys deliverability
- No A/B testing — same subject line style for years
How weak email impacts your business
Email works best as part of an integrated digital marketing programme where the same lead is nurtured through WhatsApp and content marketing.
- Customer LTV stalls — without re-engagement nurture, repeat purchase rate flatlines
- Cart abandonment compounds — 70% of carts abandoned; without recovery emails, that's permanent lost revenue
- No top-of-funnel content — you have nothing to send to lead-magnet downloads
- Sender reputation damage — bad sending habits trash your domain reputation for years
- Lost B2B pipeline — long-cycle B2B deals need nurture; email is still the channel for that
What we deliver
- Deliverability setup — SPF, DKIM, DMARC records configured to keep you out of spam
- List growth playbook — lead magnets, popups, content upgrades, footer signup
- Welcome series — 5-7 emails over 30 days introducing brand and warming up to purchase
- Cart abandonment automation — 3-email sequence over 7 days, ~20-30% recovery typical
- Win-back series — re-activate dormant subscribers before they go cold permanently
- Segmentation — by purchase history, engagement, geography, language
- A/B testing — subject lines, send times, CTA placement tested monthly
- Monthly performance report — opens, clicks, conversions, revenue per email
Related services
This service is one piece of our full digital marketing services lineup. It works best alongside:
- our digital marketing programme — places email inside the full funnel
- WhatsApp marketing — is the messaging counterpart for Thai-speaking lists
- content writing — produces the email copy that converts
Not sure which combination fits? Get a free audit and we will recommend the smallest engagement that hits your goal.
How email marketing works in Songkhla
- Songkhla Province covers Hat Yai as its commercial centre, plus Songkhla City (the historic provincial capital), plus the southern districts adjacent to the Malaysia border (Sadao, Padang Besar)
- Songkhla City itself is much smaller than Hat Yai — older, more traditional, with a fishing and seafood economy supplemented by tourism around the Lake Songkhla area and Old Town
- The province has higher Bahasa Malaysia and English search activity than most Thai provinces
- We treat Songkhla and Hat Yai as a single integrated market for most clients, with location-specific landing pages for each
Industries we serve in Songkhla
- Retail
- Cross-border Trade (Malaysia)
- Education
- Fishing
- Tourism
Areas we cover
- Songkhla Old Town
- Hat Yai
- Sadao border
- Samila Beach
- Lake Songkhla area
Our local model
Our team is in Pattaya, roughly a domestic flight from Songkhla. We are honest about being a Pattaya team that serves Songkhla — not a fake local office.