WhatsApp Marketing · Pattaya, Thailand

WhatsApp Marketing on the Business API That Customers Actually Read

98% open rate. Your customers actually read this.

Email open rates sit around 20% on a good day. A WhatsApp message lands at roughly 98% open, and most people read it within minutes. That single gap is why we build WhatsApp marketing on the official Business API rather than blasting messages from a personal account that gets banned by the second week. We handle the number, the Meta verification, the message template registration and the opt-in flows that keep your account in good standing.

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Pattaya HQ + 150km in-person 20,000+ orders Building since 2021

20,000+Orders Delivered

30+Countries Served

Since 2021Building in Pattaya

150kmIn-Person Service Area

What WhatsApp Marketing includes

WhatsApp Business API setup

Broadcast campaign management

Chatbot build & flows

Contact list segmentation

Message template approval

Delivery & open-rate tracking

This is not about spamming people. A WhatsApp account that sends unsolicited broadcasts gets reported, quality-rated low and throttled fast. We treat the channel like the high-trust inbox it actually is.

Business API setup, not a personal number

We onboard you onto the WhatsApp Business Platform (Cloud API) through a verified Meta Business account, with a dedicated number, a green-tick application where you qualify, and a proper messaging provider behind it. A personal or unverified Business App number cannot run template broadcasts at scale, hits daily limits and eventually gets blocked. The API gives you tiered messaging limits (1k, 10k, 100k, unlimited) that grow automatically as your quality rating stays high.

Part of setup is template registration. Any message sent outside the 24-hour customer-service window must use a pre-approved template, categorised correctly as marketing, utility or authentication. We write and submit these, deal with rejections, and structure them so Meta approves on the first pass more often than not.

Opt-in, broadcast lists and segmentation

Every contact you message must have opted in. We build the capture points — a website checkbox, click-to-WhatsApp ads, QR codes in your Pattaya shop or restaurant, and a keyword auto-reply — so your list is consent-based and defensible. We then segment it: past buyers, abandoned enquiries, location, language (Thai vs English), and interest, so a promotion only goes to the people it suits.

Broadcasts are not group chats. Each recipient gets a private one-to-one message, which means replies come straight back to your team. We pace sends to protect your quality rating, rotate template variants to avoid fatigue, and track delivered, read and reply rates so you know what is working rather than guessing.

Chatbot flows and automated replies

Open rate is wasted if nobody is there to reply. We build chatbot flows on the Business API that qualify enquiries, answer the five questions everyone asks, book appointments, share a catalogue and hand off to a human the moment intent is real. Flows are written for your business — a clinic, a tour operator and a property agent need very different scripts.

Because the bot runs inside the 24-hour service window, those conversational replies cost nothing in template fees. We map every branch, add a clean fallback to a person, and keep Thai and English paths so local and overseas customers both get a sensible answer at 2am.

Why run WhatsApp marketing with us

We have delivered over 20,000 orders across 30-plus countries and we build the WhatsApp Business API and chatbot side in-house, so the same team that captures your leads also keeps the channel compliant. Our own enquiries come through WhatsApp 24/7, which means we run our business on the exact tool we are setting up for you.

Our KPIs are calls, bookings and WhatsApp enquiries, not vanity metrics. If we agree a target and miss it, we keep working at no extra charge until it is met. All copy and chatbot scripts are written by people, not generated, so your messages read like a business a customer wants to reply to.

WhatsApp Marketing in Pattaya & across Thailand

Most Pattaya and Chon Buri customers live inside WhatsApp and LINE, not email — a verified WhatsApp number with quick, bilingual replies often closes more business than a website ever will. We set this up from our Pattaya base for clinics, bars, tour operators, property agents and repair trades across the Eastern Seaboard and Bangkok, and the same Business API and chatbot builds work just as well for our clients in India, the UK, the US and beyond.

How we work — the Pattaya Method

Discovery & honest scope

We learn your business, goals and real competitors — then tell you what is realistically winnable. No overselling, no guaranteed positions.

A clear plan & timeline

You get a specific plan and an honest timeline before you commit — never a generic package dropped on every client.

We do the work in-house

Real work by our Pattaya team. No bots, no outsourced filler, no AI-written content. You approve before we proceed.

Plain-English reporting

A monthly report you can actually read. We track leads — calls, WhatsApp enquiries, form fills — not vanity metrics.

Results, or we keep going

If we commit to a target and miss it, we keep working until we hit it — at no extra charge. It is written into every contract.

Frequently Asked Questions

The free Business App is fine for a single person answering chats by hand, but it cannot send template broadcasts at scale, has no proper segmentation, and risks a ban if you message non-contacts. The Business API gives you verified sending, growing message limits tied to your quality rating, automation and multi-agent inboxes. We set up the API and connect it to the tools your team already uses.

It is fine as long as every recipient has opted in and your templates are approved and correctly categorised. Bans happen when people import cold lists or blast unsolicited promotions, which tanks your quality rating. We build proper opt-in capture, pace your sends and monitor the rating in your Meta dashboard so the account stays healthy.

Any message you send to a customer more than 24 hours after their last reply must use a template that Meta has pre-approved. Templates are categorised as marketing, utility or authentication, and the category affects pricing and how strictly they are reviewed. We write, submit and, if needed, appeal rejected templates so your campaigns go out without delays.

Meta charges per conversation, and the rate depends on the category (marketing conversations cost more than utility) and the country. Replies you send inside the 24-hour service window after a customer messages you are free, which is why a good chatbot keeps conversations there. We model your likely volume and category mix up front so there are no billing surprises.

Yes. We build separate Thai and English conversation paths, usually triggered by the customer's first message or a language menu, so a Pattaya local and an overseas buyer each get a natural reply. The bot qualifies the enquiry and hands off to a human the moment a real booking or sale is on the table.

LINE dominates among Thai domestic users while WhatsApp is stronger with foreign residents, tourists and international clients, so many Pattaya businesses need both. The opt-in, template and broadcast mechanics differ between the platforms. We can run WhatsApp on its own or alongside a LINE setup, depending on who your customers actually are.

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